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Where the Agent installer was removed to the bin, simply download another installation package from the Agent menu on the Dashboard. Click OK to begin the uninstall process.
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Manual Agent uninstalls are communicated back and once received the device is removed from the Dashboard (if is was not already removed). To fully remove the Agent from the computer a manual uninstall is required.Īutomatically uninstall the Monitoring Agent for Windows and Mac provides further information on this functionality and Agent removal behavior. The Agent will continue to run and attempt to upload data, which is rejected on our side as its Dashboard association was deleted. Pre-Agent v1.2.0 the Delete Device option simply removes the entries for the device from the database, it does not remove the Agent from the device.
Once confirmed, any information stored in relation to the Client, Site or Device(s) is instantly removed from the database and the data is unretrievable. For example, a manual uninstall.ĭashboard deletion or Agent Uninstalls are non-recoverable actions. Use the Agent Removal Alerts to receive a notification when Agent removal is through a non-Dashboard method. This includes the Date/Time of removal, the Client, Site and Device Details in addition to the Username and action, for example: Agent Uninstalled Manually from Device. The User Audit Report, available from the Dashboard Reports menu, records information on device deletions. Mac Agent 1.2.0 (or later) automatically uninstalls when the device is deleted from the Dashboard or you can manually remove the Agent from the computer. If no longer required you can remove the Remote Monitoring and Management Agent from the Mac computer.